Akafay: Code of conduct

For Customers

  • Account Usage
    • Provide accurate personal information including valid phone number
    • Keep account credentials secure and never share OTP codes
    • Report any unauthorized activity to both Akafay and local authorities
  • Transaction Conduct
    • Make payments using approved Ethiopian payment methods (CBE Birr, Telebirr, etc.)
    • Honor confirmed purchases and ensure sufficient funds for payment
    • Provide accurate delivery information with landmarks when necessary
  • Community Behavior
    • Treat merchants and other users with respect in all communications
    • Provide honest feedback in a constructive manner
    • Report any violations to Akafay support team

For Merchants

  • Account Management
    • Maintain accurate business information including valid Trade License and TIN number
    • Use secure passwords and enable two-factor authentication when available
    • Never share account credentials with unauthorized persons
  • Business Practices
    • Provide accurate product descriptions and pricing in both Amharic and English
    • Honor all confirmed orders and transactions as per Ethiopian Consumer Protection laws
    • Respond to customer inquiries promptly in their preferred language
    • Maintain fair pricing practices in accordance with Ethiopian trade regulations
  • Customer Service
    • Treat all customers with respect regardless of their background or region
    • Address complaints and issues within 24 hours during business days
    • Maintain customer privacy as per Ethiopian data protection guidelines

Prohibited Activities

  • No fraudulent activities or misrepresentation of identity or products
  • No harassment or discriminatory behavior based on ethnicity, religion, or region
  • No unauthorized commercial activities or parallel trading
  • No violation of Ethiopian laws and regulations

Violation of these guidelines may result in account suspension or termination and possible legal action under Ethiopian law. Akafay reserves the right to modify this code of conduct at any time.